HSM IT Solutions - Professional Business IT support Services in Australia

HSM IT Solutions

We use our experience and the latest technology to help you get the most value out of your IT investment.

HSM IT Solutions is a managed IT service provider based in Parramatta. We service small to medium sized businesses across Australia with our primary focus being customer satisfaction and professional levels of support, assisting each business to get the most of their IT investment.

At HSM IT Solutions, we are a single point of contact for all your IT needs. We support everything from your smartphones to the cloud and everything in between. Our support agreements are tailored to meet your business needs, whether it be fully managed IT support or simply friendly advice. With an abundance of experience in the IT field, we know which solutions deliver true business value.

Honesty and trust are core values for HSM IT Solutions and we work closely with our clients to ensure their IT expectations are not only met, but exceeded. Our mission is to provide you with solutions quickly, to a very high standard, with zero or minimal disruption.

Technology is always changing and keeping on top is always a challenge. Our engineers are constantly trained and up-skilled to stay proficient in the latest technologies. We do this to ensure that we can consistently deliver the best IT solutions for your business.

Our Vision

To grow our business, while assisting all our clients growth and expansion using the latest technologies.
To work with our clients in attaining the best customer relationships and thus enhancing our brand value.
To continue to be a market leader in the IT service industry.

Our Mission

To stay committed to our core values and work closely with our clients to ensure their IT expectations are exceeded.
To keep on top of new technologies and evaluate what is relevant in assisting our clients grow and expand their business in the long term.
To assist each business we work with to get the most out of their IT investment.

Core Values

Honesty and trust

Honesty and trust are the core values of HSM IT Solutions. We work closely with all our clients to ensure their IT expectations are exceeded. We always strive to become an integral part of their team.

Respect and understand our clients

We listen to your issues and requests. We don’t just focus on your infrastructure, we ensure your systems are valuable assets to your business. We speak to you in plain language to ensure you are on the same page.

Commitment to our clients

We are focused on correctly understanding the scope of each client request. We work diligently to meet our SLA agreements. We pride ourselves on delivering high service standards with fast response times.

Keep ahead of new technologies

Technology is always changing and keeping on top is always a challenge. Our engineers are consistently trained to stay proficient in these latest technologies. We do this to ensure we can effectively deliver the best IT solutions for your business.

What Our Clients Say

“Thank you for keeping our team happy as we go through such a rapid growth phase in our not for profit organisations. Thank you for helping reduce our ongoing running cost. You are always polite and very competent. Staffs are quick to help when needed but even more importantly, they keep the whole system in great shape through your ongoing good advice and care. Well done HSM!” Read More

JorgeCharity Organization (Australia & NZ)

“We are a strata management company with just over 20 staff members. After having used 5 different IT companies over the past 20 years, we were approached by Michael from HSM IT to look after our IT requirements. HSM IT has been by far the best we have ever dealt with. They respond quickly to our concerns and are proactive in ensuring our systems run smoothly and without interruption. We recently changed office locations. Their entire team made the whole process easy with no down time in our network. It is a pleasure to work with them.” Read More

FranckStrata Management Company

“We have always outsourced our IT area to third party companies to manage. However, it is not until we made the move to HSM IT that we felt the confidence of being able to rely on a company to manage all aspects of our IT needs. HSM IT ultimately saved us a lot of time to focus on our core competency which is food retail. HSM IT worked closely with our management and operational team to truly evaluate our hardware and software needs. They are a company with the expertise and experience that any company can rely on.” Read More

CathyCommercial Chain Stores

Need Immediate Assistance? Please call (02) 8381 0000

Honesty and trust

Respect and understand our clients

Commitment to our clients

Keep ahead of new technologies

Get in touch today

Quick Links

Services

Contact Details

Opening Hours